Shipping Information:

For all in-stock items our goal is to ship your order within 48 hours. Please e-mail or call us to get your order expedited sooner.



Refund, Returns and Cancellation Policies:

Returns policy refunds will be made for any items that are returned in their original packaging, less postage and shipping costs (at customer’s own expense), unused and undamaged within 14 days of delivery. Pack carefully to avoid damage and enclose the returns form provided. Please insure goods and insured against loss or damage. A postage charge will be applied for any exchanges that need to be sent out at our discretion.

Order cancellations may be made prior to order shipping. Cancellations made after shipping will require the customer to return the product at their expense as explained in the return policy above.



Frequently Asked Questions:

How do I check the status of my order? You can contact Customer Service via email or fax at: E-Mail: CustomerService@HorseAndPonyTack.com, Call: 1-866-920-1833 or Fax: 1-866-422-9698

What If My Item Is On Back Order? If your item is not in stock, we will back order for you. You will be emailed with the option to cancel your order if you would rather not wait.

What shipping methods are available? UPS Ground - This is our standard shipping method and is how orders will be shipped to customers in the Continental US (not available in AK, HI, PR, and VI). By default, all orders of in-stock items will be processed within 24 hours and shipped via UPS Ground and should arrive to you 6 - 8 business days later.

2nd Day Air Shipments - This optional upgrade in shipping will get your in stock items to you in 2 business days.

Overnight Air Shipments - This optional upgrade in shipping will get your in stock items to you in 1 business day.

Extra Shipping and Handling (FOB Charges) - Heavyweight and oversized items require an additional shipping cost. Items with an extra FOB charge will be indicated with the item's weight shown under the item's price on the website. The FOB shipping cost that will be added to your order for shipping is determined by what shipping method you select.